Last Updated: April 2026
Shipping
Processing Time
Orders are typically processed within 1 business day (Monday–Friday, excluding holidays).
Shipping Speed
Orders are fulfilled through Amazon's logistics network, ensuring fast and reliable delivery across the continental United States. Standard delivery typically arrives within 3–5 business days after processing.
Shipping Cost
Free shipping on all US orders.
Discreet Packaging
All PocketStrainer orders ship in plain, unbranded packaging. There is no mention of medical use, kidney stones, or product details on the outside of the package.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information so you can follow your package to delivery.
International Shipping
We currently ship within the United States only. For international orders, PocketStrainer is available on Amazon, which may offer shipping to your region.
Returns & Refunds
30-Day Money-Back Guarantee
If you are not satisfied with your PocketStrainer for any reason, you may request a return within 30 days of delivery for a full refund.
Return Conditions
- The product must be unused and in its original packaging.
- For hygiene reasons, opened or used strainers cannot be accepted for return.
How to Start a Return
To initiate a return, email us at customerservice@pocketstrainer.shop with your order number and reason for the return. We will respond within 1–2 business days with return instructions and a return shipping address.
Refund Processing
Once we receive and inspect your returned item, refunds are processed to your original payment method within 5–7 business days. You will receive an email confirmation when your refund has been issued.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Defective Items
If your PocketStrainer arrives damaged or defective, please contact us at customerservice@pocketstrainer.shop within 7 days of delivery. Include a photo of the damage and we will arrange a replacement at no cost to you.
Contact Us
Have a question about your order?
Email: customerservice@pocketstrainer.shop Website: www.pocketstrainer.shop
